Water to Sky LTD services and customized merchandise are not refundable. To avoid cross contamination we are unable to refund or exchange any merchandise that has contained any companions remains. Water to Sky LTD takes great care to ensure that the products we sell are of the highest quality. In the unlikely event there is a manufactured defect in any product, we will replace in kind. In the event there is a cancellation of service any merchandise purchased will be subject to a 20% restocking fee.